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Refund policy

RETURNS & REFUNDS

We want you to love your purchase and be satisfied. We stand behind our products and want to take care of customers. Our philosophy is to work with our customers fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. So to provide a good experience with us, we’ve made our process simple and easy for returns and refunds.

You can return your order within 30 days of purchase. Its easy, just follow these steps: 
• Include receipt or proof of purchase 
• Ship product back to the following address: 
Designed by Nature 
6444 E Spring Street #342
Long Beach, CA 90815
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
• Your refund will be processed once your return is received. A credit will automatically be applied to your credit card or original method of payment, within 5 to 10 days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We value your business and thank you for choosing Designed by Nature.